Refund Policy

Returns & Refunds Policy

Return Window

Returns must be requested within 30 days after delivery unless a different period applies to a specific promotion or trial.

Return Conditions

Items must be returned in good condition and, where applicable, in their original packaging.
Store-credit returns and eligible exchanges may be available.
For exchanges, any price difference will be charged or refunded as applicable.

Return Fees & Shipping

Customers are responsible for return shipping costs.
Prepaid return labels are not provided.
Returns must be approved before products are sent back.
Tracking information must be provided for returned packages.

Non-Refundable Charges

Warranty charges
Shipping protection
Original shipping charges
Priority processing fees

Order Cancellation

Orders begin processing shortly after they are placed and normally cannot be canceled. After delivery, eligible orders may be returned under this policy.

30-Day Trial

Selected bevasto™ products may include a 30-day trial beginning on the delivery date. Eligible items must be returned in acceptable condition within the trial period.

Contact customer support within 30 days.
Ship the approved return using a trackable service.
After inspection, an eligible refund will be processed.

Trial eligibility may be limited to the customer's first qualifying purchase. Final-sale, damaged, or misused products may be excluded.

Damaged or Incorrect Items

If an item arrives defective, damaged, or incorrect, contact customer support promptly so the issue can be reviewed.

Non-Returnable Items

Perishable goods
Customized or personalized products
Certain personal-care or beauty products
Hazardous or flammable materials
Final-sale products and gift cards

Exchanges

For eligible exchanges, returning the original item and placing a replacement order may be the fastest option.

European Union 14-Day Cooling-Off Period

Eligible EU orders may carry additional cancellation and return rights during the applicable 14-day cooling-off period, subject to applicable law and product-condition requirements.

Refund Processing

After an approved return is received and inspected, refunds are generally processed within the applicable processing period. Customers should contact support if an expected refund has not arrived.